FAQs

1. How long will my order take to arrive?

• Richards Bay: Same day or next day with our local delivery.

• Nationwide: 2–5 business days via The Courier Guy. You’ll receive a tracking number once your parcel is shipped.

2. How do I return an item?

• Notify us within 48 hours of receiving a damaged, defective, or incorrect item with a photo.

• Return shipping is covered by the client unless the error was ours.

• Please note: Used, opened, or personalized items cannot be returned.

3. Do you ship internationally?

• Currently, we only ship within South Africa.

4. Can I contact you if I have a question about my order?

• Yes! You can reach us anytime via WhatsApp: 060 330 8320.

5. Are the products genuine and high quality?

• Absolutely. Every piece is carefully curated to provide timeless style, sophistication, and lasting quality.

6. How can I track my order?

• Nationwide orders include a tracking number from The Courier Guy. Local deliveries will receive a confirmation once your order is out for delivery.